Terms of Service

Last updated: October 5, 2026

These Terms are an agreement between you and TeleSafeguard LLC, a Georgia limited liability company (“TeleSafeguard,” “we,” “us”). These Terms cover your use of our automated check-in call service and this website (together, the “Service”).

Please read them carefully — especially Section 2 (what the Service is not), Section 3 (no duty to act), Sections 13 and 14 (disclaimer of warranties and limitation of liability), and Section 18, which requires most disputes to be resolved by binding individual arbitration and waives class actions and jury trials. You can opt out of arbitration as described in Section 18.

1. Accepting these Terms; eligibility

You accept these Terms by ticking the box that says you agree to them when you create an account or subscribe, or by using the Service. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter into a contract. If you are agreeing on behalf of a company or organization, you confirm you have authority to bind it.

2. What TeleSafeguard is — and isn’t

TeleSafeguard places automated AI companionship calls to a person you enroll (the “enrolled person”) — usually an aging parent or loved one. Our AI assistant, Grace, has a short conversation with them, typically about how they are feeling, sleep, mood, medications, and pain. After a call, we send the account holder an AI-generated summary.

3. No duty to act; no reliance

We have no obligation to detect, evaluate, escalate, or respond to anything said or not said on a call, to a missed or failed call, or to anything in a summary. We do not contact emergency services, family, or anyone else in real time. Any text or email we send after a call — including a summary, an item marked “worth a look,” or a note that we couldn’t reach someone — is an after-the-fact convenience that may be delayed, incomplete, or not sent at all, and is not an alert or a promise that we will notice anything.

You agree not to rely on the Service for the safety, health, or wellbeing of any person.

4. AI disclosure

Grace is an artificial intelligence, not a person and not a clinician. AI can mishear, misunderstand, “hallucinate” (state things that aren’t true), or omit information. Call summaries are generated by AI, are not reviewed by a human, and may be inaccurate or incomplete.

5. Service availability

Calls depend on third-party telephone carriers, AI providers, hosting, and email providers that we do not control. Calls can be delayed, dropped, missed, or not made at all, and summaries can be delayed or never arrive. We do not guarantee that any call will be placed, connected, or completed, or that any summary or notice will be sent or received. We may change, suspend, or discontinue features over time.

6. Your responsibilities and consent

When you enroll someone, you represent and warrant that:

• the enrolled person is an adult who has agreed to receive automated, recorded AI phone calls from TeleSafeguard at the number you provide — or that you have legal authority to consent for them (for example, under a power of attorney or guardianship);
• they know the calls are recorded and transcribed;
• they know they can stop the calls at any time;
• the phone number you give us is theirs; and
• you will tell us immediately at support@telesafeguard.com if their consent is withdrawn or the number changes.

Call recording. Check-in calls are recorded and transcribed — that is how we produce summaries. Recording laws vary by state, and some states require every party on a call to consent. Because we do not have a direct relationship with the enrolled person, you are responsible for complying with the call-recording consent laws that apply in the enrolled person’s state, including making sure they know and agree before the first call. See our Privacy Policy for how recordings and transcripts are handled.

We record your acceptance of these Terms and your consent attestation — the date, the IP address, the device’s browser information, and the exact wording you agreed to.

The enrolled person can stop the calls at any time — by telling Grace on a call, by emailing support@telesafeguard.com, or by asking you to cancel. When they do, we stop calling them. We may also stop calls and close an account if we believe someone was enrolled without consent.

Keeping your account accurate. Keep your contact details and the enrolled person’s phone number current, and keep your login secure. You are responsible for activity under your account.

7. Assumption of risk

You understand and accept the limits described in Sections 2 through 5, and you choose to use the Service knowing that calls may not happen, that Grace may misunderstand or miss things, and that summaries may be wrong or never arrive.

8. Subscriptions, auto-renewal, and cancellation

Every plan has a weekly rate. The plans and their exact call counts are:

• Basic — 1 check-in call a week, on a weekday you choose, Monday through Saturday.
• Plus — 3 check-in calls a week, either Monday/Wednesday/Friday or Tuesday/Thursday/Saturday.
• Advanced — 6 check-in calls a week: one every day, Monday through Saturday.
• Advanced Plus — 12 check-in calls a week: twice a day, Monday through Saturday. The morning call is a full check-in; the evening call is a shorter check-in.
• Custom — priced individually.

Each call is up to 4 minutes (the evening call on Advanced Plus is about 2). The weekly rate for each plan is shown on our pricing page and at checkout. Prices are in U.S. dollars and do not include any taxes that may apply. On every plan, Grace calls Monday through Saturday only — Sunday is left clear by design.

Billing blocks. You pay in a block of your choice — 4 weeks, 3 months (12 weeks), 6 months (26 weeks), or 1 year (52 weeks). Your payment method is charged the block price shown at checkout, once per block. Payments are processed by Stripe.

Auto-renewal. Your plan renews automatically at the end of each block — every 4, 12, 26, or 52 weeks, matching the block you chose — at the block price shown at checkout, charged to your payment method, until you cancel. This is the same disclosure shown directly above the checkout button.

How to cancel, and refunds. You can cancel at any time from the customer portal or by emailing support@telesafeguard.com. Cancellation takes effect at the end of the week in progress — calls continue until then — and auto-renewal stops. We refund every whole week you paid for and haven’t used, at the weekly rate you paid. For example, on a 26-week block of Advanced at $9.99 a week, cancelling after 8 weeks refunds the remaining 18 weeks — $179.82. Refunds go back to your original payment method, usually within 5 to 10 business days. We don’t ask for a reason.

Price changes. We may change prices. We will give existing subscribers advance notice by email, and your current price stays in place until that notice takes effect. If you do not want the new price, you can cancel before it applies.

Failed payments. If a payment fails and is not resolved, we may suspend the account. Suspension means calls stop.

9. Acceptable use

You agree not to:

• enroll anyone without their knowledge and consent (or your legal authority);
• use the Service to harass, intimidate, deceive, or surveil anyone;
• use the Service for anything unlawful, or in violation of telemarketing, robocall, or call-recording laws;
• resell, sublicense, or provide the Service to third parties as your own;
• attempt to access accounts, recordings, or data that are not yours;
• interfere with the Service, or try to reverse-engineer or scrape it.

We may suspend or terminate accounts that violate these rules.

10. Third-party services

Payments are processed by Stripe. Telephony, AI conversation, AI summaries, hosting, and email are provided by vendors listed in our Privacy Policy. Their own terms govern their portion of the Service, and we are not responsible for their acts, omissions, or outages.

11. Privacy

Our Privacy Policy explains what we collect, how we use it, and how call recordings, transcripts, and summaries are handled. It is part of these Terms.

12. Intellectual property

The Service — including the TeleSafeguard name and logo, the website, Grace’s design and conversation, and the software behind them — belongs to us. We grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. You keep ownership of the information you provide; you grant us the right to use it to operate the Service as described in our Privacy Policy.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY, COMPLETENESS, OR AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY CALL WILL BE PLACED OR COMPLETED, OR THAT ANY SUMMARY, NOTICE, OR ITEM MARKED FOR ATTENTION WILL BE ACCURATE, COMPLETE, OR DELIVERED.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TELESAFEGUARD LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR PERSONAL INJURY, ILLNESS, OR DEATH ARISING FROM ANY FAILURE TO DETECT, REPORT, OR RESPOND TO ANY CONDITION OR EVENT; FROM ANY MISSED, DELAYED, OR FAILED CALL; OR FROM ANY INACCURATE, INCOMPLETE, OR UNDELIVERED SUMMARY OR NOTICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify and hold harmless TeleSafeguard LLC and its members, managers, officers, employees, and contractors from any claims, damages, losses, and reasonable legal costs arising out of: your use of the Service; your breach of these Terms; your enrollment of any person, including claims brought by the enrolled person or anyone else; any inaccuracy in your consent representations in Section 6; and any claim that calls placed at your request violated call-recording, telemarketing, or robocall laws (including the Telephone Consumer Protection Act).

16. Release on behalf of the enrolled person

To the extent you have legal authority to do so, you give the agreements, releases, and limitations in these Terms on behalf of the enrolled person as well as yourself, and you release TeleSafeguard LLC from claims the enrolled person could bring to the same extent you release them for yourself.

17. Governing law

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws principles, and by the Federal Arbitration Act for Section 18.

18. Dispute resolution — binding individual arbitration

Informal resolution first. Before starting arbitration or a small-claims case, you and we each agree to send the other a written notice describing the dispute and the relief sought (yours to support@telesafeguard.com), and to try in good faith to resolve it for 30 days.

Arbitration. If the dispute isn’t resolved, it will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Cobb County, Georgia, or remotely (by video, phone, or written submissions), at the consumer’s election where the rules allow.

Small claims. Either of us may instead bring an individual claim in small-claims court if it qualifies.

Class action and jury trial waiver. You and we each agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding, and you and we each waive the right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, then this arbitration agreement is void as to that claim, and that claim will proceed in court.

Your right to opt out. You can opt out of this arbitration agreement by emailing support@telesafeguard.com within 30 days of first accepting these Terms, with your name, the email on your account, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Court venue. Any dispute not subject to arbitration will be brought in the state or federal courts located in Cobb County, Georgia, and you and we consent to their personal jurisdiction.

19. Time limit for claims

To the extent permitted by law, any claim relating to the Service must be brought within one year after it arises, or it is permanently barred.

20. Changes to these Terms

We may update these Terms. We’ll post the new version here with a new “Last updated” date and notify account holders by email or on the site. Continuing to use the Service after an update takes effect means you accept it. For material changes, we will ask you to accept the updated Terms before you continue to use the Service; each version is identified by its date, and we keep a record of which version you accepted.

21. General terms

• Force majeure. We are not responsible for failures or delays caused by events beyond our reasonable control, including carrier, network, power, or vendor outages, natural disasters, and acts of government.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect (subject to the class-waiver rule in Section 18).
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
• Assignment. You may not transfer these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Survival. Sections 3, 4, 7, and 13 through 21 survive cancellation or termination.
• No waiver. Our not enforcing a provision is not a waiver of it.

22. Contact

Questions about these Terms? Email support@telesafeguard.com.

TeleSafeguard LLC, a Georgia limited liability company
support@telesafeguard.com