Common questions from families

That is what the plans are. Basic is 1 check-in call a week, on a weekday you pick. Plus is 3 check-in calls a week — Monday/Wednesday/Friday or Tuesday/Thursday/Saturday. Advanced is 6 check-in calls a week — one every day, Monday through Saturday. Advanced Plus is 12 check-in calls a week — twice a day, Monday through Saturday: a full morning check-in and a brief evening call. On every plan you choose the time of day, in your loved one's own timezone.

Grace calls Monday through Saturday. We keep Sundays clear on purpose, because at the bare minimum you should call your loved one once a week — and honestly, you should probably call more often than that. Sunday is the day we reserve for you.

Yes. Email support@telesafeguard.com or ask through the customer portal and we'll move the call. Changing days stays within your plan's options — one day a week on Basic, and one of the two three-day patterns on Plus.

Grace calls from (844) 623-2122. Save this number as "Grace TeleSafeguard" on your phone and on your loved one's phone. That way the check-in shows up by name, so your loved one knows to answer and it isn't mistaken for spam.

Grace, our caring AI companion, has a friendly conversation and gently asks about mood, medications, sleep, routine, and overall wellbeing. She listens for any changes that may be worth following up on — never as a quiz, always as a natural chat.

If a call is missed, Grace retries a couple of times. If your loved one still can't be reached, the missed call is noted in that day's email summary so you can check in yourself.

The account owner receives an email summary after every call, and depending on your plan you can invite additional family members to receive the same email summaries so everyone stays in the loop.

TeleSafeguard is a routine wellness check-in, not a monitoring or emergency service. After each call, the email summary tells you how the conversation went and anything your loved one mentioned that may be worth following up on. In an emergency, always call 911.

No. TeleSafeguard is a wellness and companionship service. It does not diagnose conditions, is not a medical device, and is not a substitute for emergency services or a medical-alert pendant. In an emergency, always call 911.

Yes. Calls, transcripts, and notes are encrypted in transit and at rest. Your account can only ever reach its own information — that separation is enforced by the database itself, not only by our application. Email support@telesafeguard.com and we'll export or delete everything we hold, at any time. We never sell your data. Note that TeleSafeguard is a wellness service and is not covered by HIPAA — see our privacy policy.

No. That's the point. Grace calls any regular phone — landline or mobile. There are no apps, logins, or passwords for your loved one to manage. They just answer the phone.

Every check-in call is up to 4 minutes — long enough for a real conversation about mood, medications, sleep, and routine, short enough to stay a welcome part of the day rather than a chore.

Every plan has a simple weekly rate, and you pay for it in the block you choose — 4 weeks, 3 months, 6 months, or a year at a time. Your card is charged once per block and the subscription renews automatically until you cancel. Setup takes about ten minutes.

You can cancel anytime, from your billing portal or by emailing us, and we refund every whole week you've paid for and haven't used, at the weekly rate you paid. Calls continue to the end of the week in progress, and the refund goes back to your original payment method, usually within 5 to 10 business days. We don't ask for a reason. The exact policy is in our Terms of Service.