Privacy Policy

Last updated: October 5, 2026

This Privacy Policy is between you and TeleSafeguard LLC, a Georgia limited liability company (“TeleSafeguard,” “we,” “us”). It covers telesafeguard.com and the TeleSafeguard check-in call service, and explains what we collect, how we use and share it, how long we keep it, and the choices and rights you have.

A plain-language note: TeleSafeguard is an automated AI companionship service. We are not a healthcare provider, we do not provide medical care or medical advice, and we are not covered by HIPAA. In an emergency, always call 911.

What we collect

Account holder information — your name, email address, optional mobile number, password (held by our authentication provider, never by us in readable form), and notification preferences.
Information about the enrolled person — their name, phone number, timezone, call schedule, and any notes you give us for Grace (interests, family names, health details you choose to share, “things to check”).
Call content — check-in calls are recorded and transcribed, and an AI summary and short list of items is generated from each transcript.
Consent and acceptance records — when you accept the Terms and this policy, and when you attest to the enrolled person’s consent, we record the date and time, your IP address, your browser’s user-agent string, the version of the documents, and the exact wording you agreed to.
Billing information — payments are processed by Stripe. We do not store your full card number.
Messages you send us — contact-form submissions and support email.
Technical information — IP addresses and request logs kept by our hosting provider, and sign-in attempt records we use to protect accounts from password guessing (kept for 30 days).

Information about the enrolled person

We collect information about the enrolled person from two places: from the account holder who enrolls them, and from the calls themselves. The enrolled person does not need an account to exercise their rights. Even if they are not the account holder, the enrolled person can:

stop the calls at any time — by telling Grace on a call (for example, “stop calling”) or by emailing support@telesafeguard.com;
access, correct, or delete the information we hold about them, including transcripts and summaries of their calls, by emailing support@telesafeguard.com.

We may need to verify that a request comes from the enrolled person (for example, by calling the number on file) before releasing or deleting information.

How we use it

To place the check-in calls you’ve arranged, on the schedule you set.
To generate the summaries and notices we send to the account holder.
To bill you, provide support, and keep accounts secure.
To keep a record of consents and acceptances.
To operate, troubleshoot, and improve the Service.

AI processing

Calls are conducted by an AI voice agent, and transcripts are processed by AI providers to generate summaries. No person at TeleSafeguard reviews calls or summaries as part of the Service, though authorized staff may access them to provide support or fix problems.

Who we share it with

We share information only with the service providers we need to run TeleSafeguard. They process it on our behalf to provide their services to us:

Supabase — database and account sign-in.
Vercel — website and application hosting.
ElevenLabs — the AI voice agent that holds the phone conversation, and call recording and transcription.
Twilio — telephone connectivity for calls, and text messages to the account holder.
Anthropic — AI analysis of call transcripts to write the summary email.
Resend — sending email (summaries, notices, account email).
Stripe — payment processing. No call content or health information goes to Stripe.
Google Workspace — our support email.
Google Fonts — the website’s typefaces are loaded from Google, which receives your IP address when a page loads.

We may also disclose information if required by law, to protect someone’s safety, or as part of a merger or sale of the business (in which case this policy continues to apply).

We do not sell any personal information, and we do not share it for targeted or cross-context behavioral advertising.

Consumer health data

During calls, we collect information about mood, medications, sleep, pain, and general wellbeing. Some state laws — for example, Washington’s My Health My Data Act — treat information like this as consumer health data. We collect it only to provide the Service you asked for: the calls and the summaries. We do not sell it and do not use it for advertising. You (and the enrolled person) may withdraw consent at any time by stopping the calls, and may ask us to delete it by emailing support@telesafeguard.com.

Health information and HIPAA

TeleSafeguard is a consumer service. We are not a HIPAA covered entity or a business associate of one, and we do not hold Business Associate Agreements with our vendors, so the health details you share — a note that your mother is recovering from a hip replacement, a medication you’d like Grace to ask about — are not protected by HIPAA. Please share only the health details you’re comfortable providing.

What you share is used to personalize the check-in calls and the summaries you’ve asked for, and reaches only the vendors who need it to deliver them.

How long we keep it

Call recordings — we do not keep our own copies of call audio. Audio is held by our voice provider, ElevenLabs, under the retention settings of our account.
Transcripts and summaries — kept for as long as the account is open, and deleted when the account is deleted or on request.
Account and billing data — kept until you ask us to delete your account, and afterwards only as long as needed to meet legal, tax, and accounting obligations.
Consent and acceptance records — kept as long as needed to show that calls were authorized and that the Terms were accepted.

Security

We use reasonable administrative, technical, and organizational safeguards. Each customer account is separated at the database level, so one family’s information cannot be read from another family’s account, and access by our staff is limited to the people who need it to operate and support the Service. Our database and hosting providers encrypt data in transit and at rest. No system is 100% secure, and we cannot guarantee the security of your information.

Breach notification. If a security breach affects your information, we will notify affected users and regulators as required by law, including the FTC Health Breach Notification Rule where it applies.

Your privacy rights

Depending on where you live, you may have the right to: access the personal information we hold about you; correct it; delete it; receive a portable copy; opt out of the sale or sharing of personal information, targeted advertising, and profiling (we do none of these); and withdraw consent for consumer health data. We will not discriminate against you for exercising any of these rights.

How to make a request. Email support@telesafeguard.com with your request. We’ll verify your identity — usually by confirming the email address on your account — and respond within the time the law requires (generally 45 days).

Authorized agents. You may use an authorized agent to make a request for you. We may ask for proof of their authority and confirm your identity directly.

Appeals. If we decline your request, you can appeal by replying to our decision or emailing support@telesafeguard.com with “Privacy appeal” in the subject. We’ll respond to an appeal in writing, and if you’re unhappy with the result you may contact your state attorney general.

Cookies and analytics

We do not use advertising cookies, tracking pixels, or third-party analytics. We use:

Sign-in cookies — set by our authentication provider (Supabase) to keep you signed in.
A display cookie (ts_signed_in) — tells the site header whether to show “Sign in” or “Portal.” It contains no identity and grants no access.

Our hosting provider keeps standard server logs (such as IP address and pages requested).

Children’s privacy

Our Service is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

If we make material changes, we will update the “Last updated” date above and notify account holders by email.

Contact

Questions or requests about privacy? Email support@telesafeguard.com.

TeleSafeguard LLC, a Georgia limited liability company
support@telesafeguard.com